Training: Provide adequate training for all system users before they use the system. Do a test to make sure they are comfortable with the features and functions of the system. If you are going to set off the alarm, be sure to call the central station first and request to have your system put on test.

 

Users: Only give out keys and alarm codes to necessary people. Have separate codes for each person, and don’t remove someone’s code without letting them know. Have a separate code for people like the babysitter, cleaning service, or dog walker. Train these people on how to use the system and do a couple of tests to assure they are comfortable with the system. Keep your list of keyholders up to date. Call us if you have a temporary employee, house sitter, or contractor who has a key and will be using the system.

 

Internal Devices: If you have motion detectors, make sure there are no balloons, drapes, or signs that move in front of them and cause a false alarm. Be especially aware of forced air heating/cooling vents and ceiling fans.

 

Maintenance: Call us if you think your system is not working properly and schedule an inspection.

 

Communicate With Us: Let us know when you will be traveling. Let us know when you are leaving and when you are coming back, and if anyone will be staying or checking on the home during your absence. Notify us if you are having any work done on your phone of if your power will be out for an extended period.

 

False Alarms: SRSI follows enhanced call verification (ECV). This means the central station will attempt to contact the home (premise) number and a secondary number to advise you of the alarm prior to dispatching the police. This is in an effort to reduce the number of police dispatches due to false alarms. Please contact the central station for more information or to make any changes to your dispatch instructions.